Overwhelming demand for the 2010 Noosa Triathlon has seen the event website buckle under the load. Entries into the 2010 Noosa Triathlon Multi Sport Festival have therefore been suspended until further notice after opening online to an unprecented demand on the morning of 1 June at 9am.
Despite the assurances from its Internet Service Provider (ISP) that the Noosa site’s processing system would be able to cope with the demand, and after numerous attempts to reset the system, organisers were forced to close it down completely.
The Noosa Triathlon, being the highlight of the Multi Sport Festival, is recognised as one of Queensland’s iconic events, Australia’s largest, oldest and highest profile triathlon, and claims to be the second largest triathlon event in the world. After 27 years the festival continues to grow in competitor numbers, community support, and national and international recognition.
Geoff Meyer, Managing Director of USM Events, said the popularity of the triathlon is astounding and although the organisers anticipated high traffic, the system was simply unable to handle the volume.
“It’s very disappointing this has happened despite putting in measures as advised by our service provider including moving the Noosa Triathlon event to a separate server to cope with this.
“We are now working through these issues with them to get entries back up online as soon as possible and anticipate re-opening in a weeks’ time to ensure we adequately communicate the new on sale date making it a fair process for everyone.
“We sincerely apologise for the inconvenience, understanding many people had rearranged their schedules and even taken time off work to make sure they didn’t miss out on an entry. We feel the same frustration having been assured it would work,” added Meyer.
The system will remain closed until an acceptable solution is found before reopening. In the meantime USM Events will continue to communicate via its website and e-news letter of progress as it comes to hand.
